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USER GUIDE

How to join

Click on the [Sign Up] link and complete the form in order to create your account. Once your account is created, you can immediately benefit from our membership privileges such as discounts and reward credits. Also, it saves you all the hassle of filling out your billing and shipping information every time you place an order since you can save your information securely on our site.

How to order

Order is processed as below:
Step 1: Search for products.
Step 2: Add products to your shopping cart.
Step 3: Log in with a member ID or non-member order.
Step 4: Fill in the order form.
Step 5: Proceed with payment.
Step 6: Complete the order and you will see the order number.

Payment Info

• We only accept payment via PayPal.
• PayPal account : ppd@purpledream.co.kr
• Currency : U.S. dollar
• Payment that is not paid after 3 days will be cancelled automatically.
• The name of the depositor is required to match the name registered as the depositor when placing the order.
• In case of disagreement of the name, please let us know in the Q&A board.

Shipping

  • - Shipping method: EMS
    - Shipping Area: Worldwide
    - EMS Shipping will take 2~6 business days after shipment.
    -Important: Your order is shipped once your payment has been cleared. Please contact our customer service center if you would like to request an exchange or return on your order.
    - Shipping costs:
    * EMS rates (automatically calculated)
    *Shipping bound for other destinations: EMS rates are automatically calculated and charged

      Zone 1 → $18 (Less than 0.5 Kg)
      Zone 2 → $20 (Less than 0.5 Kg)
      Zone 3 → $28 (Less than 0.5 Kg)
      Zone 4 → $30 (Less than 0.5 Kg)

    - Customs and Duties

    The recipient will be held responsible for international shipments which may be subject to import duties and taxes. Please be advised that these charges are levied by the destination country and we do not have control over them. In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.

Returns/Exchanges

1. Requirements:

Please take into consideration that we only accept qualifying returns but not exchanges. Refunds are issued once the returned products clear our inspection.

1) An item is eligible for cancellation if:
-you posted a Return request within 24 hours of payment and your order is still under “Pending” status (if your order is under “Queued for Shipment” status, please contact our customer service center) or
 the ordered item is out of stock.

2) We accept return(s) if:

-you receive a product different from your order; or

-you receive a defective product.

**Return Instructions

- Post a return request on our Return forum within three days of receipt. You are required to attach the photos of the received product(s) and include the item code, the order number, and the reason for the return.

-  A customer service representative will be in contact to assist you by email or phone.

-  Items returned must be in their original condition, which includes tags and any packaging. Also, you need to include a note of your order number, name, and user ID.


3) We do not accept return(s) if:

-you are returning the items just because you changed your mind (on size, color, etc.)
-you are returning shoes, bags, or any other accessories
-the products are damaged due to your mishandling
-your return request is not approved by our staff



Refunds

It takes 3-5 business days to issue a refund for a returned or cancelled order.

Other

 - Color of the goods can be different from the one on your computer screen.
 - After the goods is shipped out, it can not be cancelled. Please order carefully.
 - Depending on the type of fabric, if dolls wear it for a long time, the surface of the doll may be stained.
 - Please take off the outfit when you store them.
 - Depending on supply and demand conditions of the fabric, fabric could be changed to similar fabric without notice.